MTNL Garuda Unlimited Internet plan 299

Saw an add in a leading daily about this plan

MTNL Garuda launches a new tariff plan, Unlimited Internet Plan 299 for Garuda FW Customers w.e.f. 07.08.2007

Went for a detailed analysis on the mtnl site and came back with the conclusion -I DO Not Recomend This .

Call Charge per call Rs 100Rs.0.10 Garuda /1.20 Landline/1.50 Other Nw
DEPOSIT Rs 1000 STD/ 3000 ISD
Plan Cgs
RS 299 per month
Activation Rs 500 connection/ Rs 125 ul plan

1. It is wireless access and has its disadvantages like disturbance, inteference and lack of signal quality in certain areas.

2. It does not include the ever increasing taxes ie 12.5 % service tax and cess.

3. People had a negative report on the older Garuda FW which had Dial up through in-built modem up to 14.4 kbps.

Positive is that it is wireless and great for people with laptops, who want to avoid wireless setups.

As per the website the New Garuda FW features new CDMA 2000 1X system

High Speed Data(Internet) Service : With the help of Garuda Mobile/FW you can access Internet at very high speed (144kbps).

That means a surfing speed is decent and it is not bad for chatting and likes . Assuming from the info download speed wd be 9~14 kbps during peak time n 12~15 kbps at nite from 4 to 9 kbps, thus it aint bad for the casual surfer.

So id only recommend it only to people living in areas having a clearer line of sight or closer to an mtnl cell tower. But from recent feedback if the speed one gets is 2 to 3kbps or 28.8 k then the scheme is indeed terrible and broadband though more expensive is still preferred.

In the mean time read Deeps take on his itemised Garuda bill

Do to all the negative reports i have received in the comments i would generally tend to tell people to AVOID  MTNL Garuda Unlimited Internet plan 299 and choose mtnl broadband or any other good broadband service in their areainstead.

Lastly people this is a blog not a complaint site so please dont give details like telephone nos and addresses cause i would not like to be held be liable if they are misused.

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64 thoughts on “MTNL Garuda Unlimited Internet plan 299

  1. Hi,

    I am seriously considering this plan for using Internet on my laptop.

    Can you share some more insight on the 299 unlimited plan. Specifically:

    – How does it compare with the plug2surf or reliance connect.
    + Speed
    + Reliability
    – Which interface is used to connect the laptop and the handset?
    + USB (reliance & tata both also provide a USB interface)
    + Express CArd/PCMIA
    (On my laptop I just have a USB interface)
    – YOu clearly mention that you still do not recommend this plan
    + Seems to be bcoz of the negative feedback from the earlier scheme. Is there anyother reason ?

    Thanks,

    Akshay

  2. sorry im still awaiting reviews from actual users as i dont intend to take that connection
    as to its comparison u hve to ask someone that has actually used reliance/tata
    but it should be having similar speed as both are cdma
    none have unlimited plans and expect billing probs with reliance

    mostly should be a usb data interphase or lan chk at 1502 mtnl helpline
    and post a comment

  3. Mayur, pl send me ur email address at capelion at rediffmail dot com . I just need to chat with you and get to know more abt the garuda internet service reliability and performance

  4. @Kshitij: The links here are for broadband plans and not for plug2surf(tata indicom) and reliance netconnect which are wireless. You can compare Triband and the above links for a fair comparison.

    How does it compare with the plug2surf or reliance connect.
    + Speed

    (Technically they offer the same speed. You can check it at some MTNL offices. It was decent when I checked it. Better than dialup)

    + Reliability

    (Haven’t used it. So dnt know much)

    + Which interface is used to connect the laptop and the handset?
    – USB (reliance & tata both also provide a USB interface)
    – Express CArd/PCMIA

    (Connects to the laptop/PC through the USB interface)

  5. I strongly ask readers to not take this plan.
    I have taken this plan since 20 days.
    Since then I have complaint to MTNL regarding non connection problem and super slow internet speed,, however there is no action taken .
    Just the WORST PLAN AND WORST SERVICE.

    Thanks for ur feedback ill let the people decide

  6. Hi All…. my experience with Garuda Unlimited Plan of 299 has been a drastic experience.The ISP cliams to give a connectivity of around 115 kbps to 144 kbps,but still can be considered if one gets connected around 70 to 80 kbps speed.But what i have got thru this is just 28.8 kbps,nothing more ,nothing less.When called the technical Dept. all i cud hear was,there’s a problem with my PC,but the news is i got a brand new PC consisting of AMD Athlon 64×2 processor,with a 1 GB Ram.Sometimes i got a reply that my Firewall is blocking the internet speed,but even the turning Firewall OFF, didn’t help a thing.Making so many frantic calls to MTNL helplines have turned to be futile.
    I am searching if someone could help me on this issue.
    thanks

    Arif,
    As garuda is a wireless medium i think the problem is in the connectivity ur phone is far away from the tower or is facing obstruction creating loss of signal

    then again it could be a shitty backend of mtnl too …

  7. Nope my friend,the fact is that my residence is located very close to the MTNL Exchange, where they have placed the tower for signals connectivity.I dunno which age does MTNL people live in,they have never thought about the customers service.No Knowledge,No Manners,No Professionalism,is the other name for them.

    staying too close can also be problematic
    try asking friends in ur area or try at a friends house in the area and see how it connects, go to the qcs and registr a written complaint then they have to work ! then again this is India and as per the feedback the plan is terrible

  8. hi
    i am using 299 unlimited gauruda plan i cant view webcam of other plz help me out as soon aspossible i already update my activex dial up connection has facilities of webcam or not]
    plz help me out

    mostly it depends upon the speed of ur internet and correct software
    do u get video through other msngers like msn and skype?
    try installing latest yahoo msgr , or chk all setup options to see if u have disabled incoming
    what speed do u get / connect at?
    video

  9. Dear Mihir,
    Unfortunately,we can’t get thru the firewall setting thru this Garuda. I suspect u too get connected to internet at the speed of 28.8kbps,which is the worst experience i am facing of the slow internet service.And the Garuda customer service too is fit for nothing.I had mailed to DGM of MTNL … but i guess he too is suffering from slow internet connectivity and is not able to access the e-mails.
    I think the problem is with the firewall settings… but even if the firewalls are turned off…the problem lies the same.
    OH MTNL !!Please have mercy on ur customers.

  10. I got new connection on 19-9-07 of garuda unlimited internet plan. To my surprise it worked only for the first day, there after it is not geting connected at all. I get the error ” remote server does not respond” since than. It is really pathetic and shabby service of MTNL. Despite calling 1502 for many times no body has ever bothered to take care of my complaint. My complaint No. 83151. I strongly request everybody not to get lured with the ads being chrned out by MTNL and do not fall prey. Wake up MTNL. It is high time that you should become a professional service provider. God bless MTNL.

  11. There is a problem with Garuda. Chandulal which instrumnet u are using? I also had this problema nd after a hard reset on the handset the connection is ok albeit very very sloooow.
    I also cannot get any messengers (tried yahoo, MSN) to work.
    Can’t get Windows update site to work at all.
    Manish

  12. 144 kbps on any CDMA 2000 X1 network eg.Reliance, Tata, Garuda is like P.M.P.O. Actual speed depends on how many users sharing the same cdma cell tower. When i’m check reliance network speed on zdnetindia.com is shows only 11.5 kbps

    hey balaji
    u have raised a very valid point and the way the marketing is done people will buy and no wonder they will complain!

  13. Hi,

    I am also facing the problem what chandulal is facing. Everytime I try to connect, I get the error: “remote server does not respond”. I wish to reset my phone, but the prob is, I don’t see the option on my phone. I have a pantech FW phone which is a flap model (looks more like a cell). Does anyone have any idea on how to reset the phone. As mentioned by all, calling Garuda customer service is a waste, as they don’t know anything abt it.

    Thanks.

  14. hi i am using mtnl garooda 299 unlimmit download sceem , but now phone is not working , phone give warnig of restricted , my no is +912222904471 please help me

    goto a qcs centre and give a written complaint
    then they will be forced to take action

  15. hi
    i am notable send or received mail through outlook in garuda dailup connection if any setting is tere please give me
    i treid to talk in 1502 tere are not providing any iformation to send or received mail
    but in another connection (tata broadband) i am able to to send or received mail through outlook
    please help me as soon as posible

    tarique786000@yahoo.co.in

    my garuda no. 22937458

    thanx

  16. Whenever, I called Garuda 1502 helpline, they admit there is problem in server and it would take 15 days to correct. They give some GMs number for further information. These phone numbers are never picked up.
    In this month billing, on Rs 299 plan, they charged for Rs 328 toward PSTN charges. On complaining back, they said this is billing error would be adjusted next month, however, this month you should pay up this amout to avoid late payment charges. (God help MTNL customer)

    I have taken this plan for last 3 months and hardly able to browse. Yahoo Messenger may work some time, but no voice chat or CAM possible due to limited band width.

    Today, again on calling 1502 said, server is under maintenance and would be able to work only after 15th Dec’07. Why should I pay the monthly charges till that period if service can not be used.

    I strongly recommend not to use this plan.

  17. can i use my garuda fwt for connecting other computer for example remote desktop connection or dial up to any other computer?

  18. Dear All,

    Please note that complaint is not resolved even after 28 days.
    I am not at all pleased with this kind of lax attitude towards customers.
    addendum to the RTI request below

    A. What is the total amount paid to Huawei and Himachal Futuristics Communications ltd. to provide and maintain the hardware, software and maintenance of Garuda Internet Services.

    B. Who are the officers / govt. officials who have passed this tender because the responsibility of non availability of services lies with them and the should be answerable for such public waste of money.

    My original complaint is given below for your convenience.

    Dear Sir,

    I own a Garuda FW Landline phone number x. I have been using the Garuda internet services under the plan 299 unlimited since more than 6 months now. From the beginning of the service till date, the internet service has remained unreliable and has never given proper speeds of even a dialup connection of 56 KBPS.

    I have several areas to complain and want to know infomation as below

    1. When will the Garuda services be at par with other CDMA services such TATA Indicom or Reliance CDMA and provide proper dialup speeds of atleast 144 KPBS without disrupting the service every other day.

    2. When I call your call center number 1502, they always have a reply that the server is down and for any further information contact Bandra Kurla Exchange. Sadly, no one ever picks up the phone at Bandra Kurla Exchange, hence, I would like to know why you are maintaining such a USELESS call center where they have no answers to any questions related to Internet service. Moreover the call center is manned only from 7 am to 8 pm and not round the clock (although it would not make any difference). The latest information I got was that servers are down and service will resume on 15th Dec 2007, the date I had called was 6th Dec 2007, so it takes 9 days to rectify a problem, or this is a standard answer provided to consumers.

    3. I have been repeatedly told that Mr. Gholap is the chief engineer who looks after the Internet services, but, he is never reachable either on his desk or his mobile number provided, nor an email is provided. The DGM Mr. Rahat Kumar is also not traceable, so who is the responsible person who can answer or solve my queries related to Internet.


    Kulin Shah

    kulin this is a blog not a complaints cell for mtnl
    u can use rti and also consmer forum if their service is shitty

  19. 09/01/2008

    I have taken a Garuda Internet Connection but very sorry to inform you that till date I could not get the proper services, first of all the Internet excess is very very very slow, secondly either you call to my no. or try to dial anywhere from the Garuda it disconnects two three times some times we cannot get the line and sound comes saying no. is out of reach.

    I have lodged my complaints on 1502 customer care of Garuda but normally they tell us that their server is down or slow ? Some times they give us executives nos. which are not excessible.

    I therefore request the higher authorities to either do the needfull to solve the problem or advice me to apply for the disconnection of the same and save me by paying MTNL every month.

    Thanking you.

  20. I m a user of MTNL Garuda Unlimited Internet Plan. This plan is aan utter bull shit. They say that the connection speed is 144 Kb/s. But to frank enough it was only once that my device has connected @ 230.4 kb/s when i took the connection. After that till date it is connecting @ 28.8 kb/s. Also the connection is extremely Unreliable i.e may get DC any time. Also i noticed one prob with instrument that the instrument enters some Dormant Mode when connected sometimes. Additionally MTNL Customer care is pathetic. So on an all its not a good option. Reliance or TATA would be better then…….

  21. 299 plan is worst . Internet connection speed is very slow , some times i dont know why i will not be connected to internet even though i have full signal. and reply from phone banking , oh my god i am about to cancel my 299 Plan , my laptop is latest configuration still i wont have satisfying speed. i will suggest my friends to go for Broad Band instead . and bill payment through net my god i have not heard those restrictions.

  22. Hi, I am a web designer and web hosting service provider from Mumbai. I want to know more details regarding Internet surfing from MTNL Wireless Phone. I want to know if I am connected to internet then will I get Phone calls on the same MTNL Phone? OR My phone will not receive incoming calls during net surfing.

  23. I am interested to take the MTNL wireless internet connection for our company but I don’t how much speed it will provide to us.

    Pl tell me how much speed we shall getting basically on this connection

    Read the post and the comments and decide

  24. All those with speed of 28.8 kb/s :
    If I understand correctly when to connect using dialup you get a icon in the system try that says connected at so and so speed.
    If that is the problem then here is a possible solution :
    1. Left click on my computer and go to properties
    2. Then to the device manager and look under the modems category
    3. You should see some entry that says “USB MODEM”
    4. Go to properties and then to “Modem” tab there check what is “Maximum Speed” selected. If is not on the max value possible change is so

    That should solve the problem

    However this is only the theortical speed possible and acutal speed may or may-not increase depending on your connection

    Please change the setting and let me know what is the result as I am myself facing problem of painfully slow speed

  25. For those want to see actual speed use DUMeter which has a free trail version. All those with speeds like 28.8 kb/s and above may be in for a surprise.
    If now so please let me know.
    Thanks in advance for your effort

  26. the intenet speed of garuda,s connection is very slow 10kbps we are suffring to much i am complianing 2nd time but no quick action is taken please take a quick action 10kbps is too too slow even i am not able to use the net since half a month iam regarding very politely please take a quick action on the net speed dusro ke atma mat satao yar please kuch karo is slow speed ka agar net ke speed badi to bagwan tumara bala karega

  27. please……………………………….please increase the speed of the net. the speed is decreased 5kbps from 10kbps u have infom me a speed of 144kbps so far for me please take quick action on my compliant my speed should be increased to 100kbps otherwise i will pretended to think about broadband

  28. mujhe complainet karte karte 1month hone ja raha hai par iski speed decrease hoti jaa rahi hai 3kbps ho chuki hai . Itne cum speed se toh aacha hoga ki service hi bandh kar doh please increase the speed of the network quickly now i am tired to complaint’s please take the quick action to my complaint this internet service is wasteing my time itna pareshan mat karo bhai atma se tumhare liya bure vachan nikaltein hain

  29. i am informed the speed of 144kbps but i am getting 5kbps what,s this data.this is a cheat or a way to angrey the people your network disconectes in every 10 or 15 minutes i have to reststart my computer in every 15m .there no response of calling to custmer care there is no effect on them that the custmor is in a problem and u have duty to solve it please ap he batao me esi halat me kya karo internet se complian t to koi response nahi milta. akhir hum kare to kare kya please i am requesting so politly and regardly .please increase the speed of my garuda,s internet connection

  30. very slow in speep 3 or5 kbps sabse ghatiyaaa internet aur call center assistant wale to shayad saara din sote hai phone uthate bhi nahi kya kare inka

  31. hi,
    i m using mtnl data card 300 rs per month plan. how can i check its bill online. as i have visited all mtnl bill view pages, did not get feb month view of cdma data card bill view. can anyone help me…

    thanx

  32. MTNL is now giving a newer FWP instrument.
    I don’t know new Model Number.
    Does it also need USB driver?

    My old instrument HTP-801 (1.25yr old)
    battery capacity came almost zero.
    With a fully charged battery, battery gets low
    within 1 call duration (3 mnts)

    But MTNL replaced battery free of charge.

    cardus at gmx dot com

  33. yaar issey ganda net maney aaj tak nahi dekha speed toh bahut aachi hai aap sunno gaye toh haran ho jaoge 28 kbps dekha kitney aachi speed hai koi deta hai itney high speed nahi na aab aap khud he dekh lo kitna aacha net hai yeh

  34. the garuda service is very poor in mumbai has lots of network problem
    i tried for garuda plan 299 internet plan but is of no use its wasting time and money very poor speed

    also they dont provide proper technical support when called to there call center

  35. garuda mobile cdma has very poor network in mumbai/mira road-bhyander the garuda service is very poor in mumbai has lots of network problem
    i tried for garuda plan 299 internet plan but is of no use its wasting time and money very poor speed

    also they dont provide proper technical support when called to there call center

  36. garuda mobile cdma has very poor network in mumbai/mira road-bhyander the garuda service is very poor in mumbai has lots of network problem
    i tried for garuda plan 299 internet plan but is of no use its wasting time and money very poor speed

    also they dont provide proper technical support when called to there call center

  37. garuda mobile phone cdma service will be good only if mtnl improves its services very poor internet connection garuda mobile cdma has very poor network in mumbai/mira road-bhyander the garuda service is very poor in mumbai has lots of network problem

    i tried for garuda plan 299 internet plan but is of no use its wasting time and money very poor speed

    also they dont provide proper technical support when called to there call center

  38. dear all

    please suggest me which cdma mobile phone shall i purrchase to excess the garud 299 internet plan
    for this i purchased spice d-88 but it’s not supporting pl. tell me in my mail id
    thankx to all

  39. mtnl hai to shi hai…..
    ku logo ko bewkuf banate ho ya kho na ki
    MTNL ka to sab kuch hi galat hai.
    bus logo ko sasti call rate dikha kr phele hi paisa vasul kr late hai or fir networ problem inki khbi khtm hi nhi hoti custmer sasti call ka kya krega jab pura mahina network problem ki vjhe se phone ya internet us hi nhi kr pata maine inka dolphin mobile/garuda postpaid internet299/or garuda pripaid internet 299 plan wala sab kuch use kr chuka hu mgr inka connection band krwa k maine apni galti sudhaar li ki galti se mtnl use kiya mgr ya nhi sudhre.postpaid internet jo pure 3mhine network problem k kaarn mushkil se 10din bhi nhi chla or bill pay krna pda pura.kisi custmer care 1502 ne ik nhi suni kisi bhi seniour staff ne ik nhi suni.haar kr band krwa diya fir pripaid internet same plane chalne ki koshiss ki mgr 300 rs. fir bekar gye.1502 sabse gathiya custmer care baat krne ki tamij nhi phone ko kaat dete hai.24hours ka naam laker 24din mai bhi thik nhi hoti koi bhi compland.ik baat or ki jab custmer internet use krne k liye rechrge krta hai to aapka internet 24hours se pehle nhi chal skta aap 24hours tak aaram se baith jo custmer care mai baat kroge to aapki ik nhi suni jayegi jwab milega ki 24hours k baad hi chelega.jb ki cuppen pr 30 ki validiti hoti hai.24hours to phele hi kha ghe or pura mahina network server down rhega vo alg pta nhi inka networ khi hi ku down rehta hai.recharge krte hi inko pure paisa mil gye custmer ko kya mila gh……..chalo inki baat maan li jye ki 24hours k baad chelge to koi bhi compland inki 24hours mai ye shi ku nhi krte. agr inse pucha jye ki 24hours k baad network ku chelega jabki 30days ki veliditi hai to inke paas shi jawab nhi hoto kbhi khte hai ki ye mtnl ke ruls hai kbhi khte hai ki ye rechage manually hoga. postman ka kaam krne lage jao.internet/cell communication k worker hokr ye baat krte ho….
    meri mano to dosto inki sasti scheem k chekr mai aakr apna time/money/tension. bahut sari problem mai ghir jayo ge or inke yaha sunnee wala bhi koi nhi maine to apne experience dosto ko batya hai aage dosto aap ki marji

  40. hi, i want know that what is the process to generate a duplicate bill of usb card and i m using mtnl data card 300 rs per month plan. how can i check its bill online. as i have visited all mtnl bill view pages, did not get feb month view of cdma data card bill view. can anyone help me…

    thanx

    contact mtnl helpline 1500 or QCS

  41. 299 plan is worst . Internet connection speed is very slow , some times i dont know why i will not be connected to internet even though i have full signal. and reply from phone banking , oh my god i am about to cancel my 299 Plan , my laptop is latest configuration still i wont have satisfying speed. i will suggest my friends to go for Broad Band instead . and bill payment through net my god i have not heard those restrictions i will never think of going for garuda internet again

  42. MTNL joins as ninth member of rescue team to help world’s LONE heavy spammer!
    Detail at http://huntspam.net/blogs
    The lone heavy spammer, using email service in all countries, sent a billion emails every minute. Spam in our inboxes swelled up from 50 a day to 600 a day.
    I began SPAM THE SPAMMER crusade on 04 March 2010. On 08 April 2010, I located this LONE heavy spammer using spry.com USA in bulk – the account was terminated on my complaint. On my first complaint, many accounts were terminated every hour. During recent days, he has been signing up debut accounts in new countries. Since 14 April SEVEN indian companies – RelianceTheCancer Sancharnet TataCom Railtel Airtel cert-in.org.in Vodafone – visibly came to rescue of dying world email spam. On 19 April the master spammer – hard disk harvester roped in Novanet first and then MTNL to make rescue team total nine. From circumstances, master spammer appears to be kin of either a minister or TRAI/DOT Chief in India.
    The emails received have links which do not produce any page/error page. While victim waits for something to happen, image of hard disk is transmitted to spammer. He may be targeting bank passwords and precious software.

  43. I have tried both garuda CDMA fwp and mobile 299 plans
    both have verypoor signal services and internet is very very slow in most of the areas of Mumbai there callsenter support is very poor
    even MTNL dolphin and trump have network problems

  44. THis is bullshit connection i am using. simply making fools to the people of delhi.
    Neighter the speed is good nor it has good connectivity.

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