TRAI or Telecom regulatory authority of India is the country’s Telecom regulator. It is another issue that the real power of regulation or dispute resolution and enforcement of regulation lies in the hands of InB Minister and Telecoms minister, GOI.
TRAI is supposed to be a customer friendly organisation , but by the look of it , it is more industry friendly and has done precious little in terms of aiding customers and worse in enforcing the orders that they pass. Lets look at the facts:-
The TRAI seems like a vassal to the Telecoms ministry.
Mobile Number Portability:
Several orders and deadlines have come and gone but still no number portability , the latest deadline October 31st.
The telemarketing calls/smss still continue unabated, after several attempts by the regulator at curbing the menace. But fear not, there is hope in the air, as something will be done very soon because the Finance minister has joined the list of harrowed customers, and the Telecom Raja has gotten cracking.
As things go in this oligarchic land of junior maharajas (public representatives), unless babus or vip netas suffer the fate of the aam admi, nothing gets done, lest it annoy some vote bank or lobby.
DTH Interoperability/ Portability:
Telecom Regulatory of Authority of India is serious about interoperability.
Worse nothing concrete has been done about portability.
TRAI Considers Bringing DTH Portability; Issues & Implications
End status : Most operators circumvent the rules and lock their boxes, such that no customer can make any changes or program the boxes.
Choose ur own channel:
The Telecom Regulatory Authority of India (TRAI) has issued its tariff order for 2010, for digital addressable systems – such as DTH and IPTV – and has insisted that customers must be given free choice of pay channels, than be forced to pick from a bunch of pre-set bouquet arrangements.
The change must be made by September this year and the final deadline will be January 2011 if operators needed extra time for technical upgrade.
Current status : No DTH operators website is offering an A La Carte option in their channels bouquet.